Email support
Best for detailed cases, VIN checks and document follow-up.
info@rapid-coc.comDirect compliance support
Talk to the team behind your CoC request
If you need help with a Certificate of Conformity, VIN validation, registration timing or import documentation, our support desk can review the case and point you to the right next step.
Pre-order and post-order support
VIN and registration guidance
Structured email follow-up
Support workflow
Why customers contact us
- Pre-order guidance for brand and category selection
- VIN and registration workflow clarification
- Support for urgent EU registration deadlines
Response window
Monday to Friday, 09:00 to 18:00 CET.
Urgent registration cases can be prioritised when the file is complete.
Helpful information to include
- VIN and vehicle brand
- Registration country or destination market
- Any deadline, authority request or import note
Support request
Send a request to our support desk
Share the essentials and we will reply with the most relevant next step for your case.
Clearer input, faster response
We check the order stage, VIN, category or brand details you provide.
Where possible, we reply with a direct answer instead of sending generic instructions.
If extra detail is needed, we ask specifically for the document or data point required.
Support FAQ
Frequently asked questions about CoC support
Answers covering Certificate of Conformity requests, VIN checks, import registration and response expectations.
How do I request a Certificate of Conformity for vehicle registration?
Send us your VIN and contact details through the form. Our team will validate the vehicle data and reply with the next steps for your case.
Can I request an urgent CoC for an imported vehicle?
Yes. Choose the urgent option in your message or mention your registration deadline. We prioritise time-sensitive requests whenever the dossier is complete.
What supporting documents should I prepare before contacting RapidCoC for a VIN verification?
Have a clear scan of your national ID, the vehicle registration certificate or purchase invoice, plus any customs release if the vehicle is imported. You can upload those now or reply to our confirmation email later.
How long does customer support take to reply after the online contact form is submitted?
We reply within one business day. Complex cross-border registrations may take a little longer, but you are always updated via the email address you provide in the form.
How long does it take to receive a Certificate of Conformity (CoC) for EU import registration?
Typical processing time for a manufacturer-issued Certificate of Conformity for EU import registration is 24-72 hours depending on the model and VIN verification. For urgent CoC requests, contact our compliance desk and we prioritise your case.
What documents do I need to request a Certificate of Conformity for importing a Fiat/Peugeot/Jeep/Opel vehicle?
Provide the vehicle VIN, registration country, proof of purchase or ownership and any customs or transport deadlines. Supplying a clear VIN and purchase invoice speeds up validation and reduces the risk of back-and-forth documentation requests.
Can you help with VIN verification and homologation documentation for UK and EU registrations?
Yes - we specialise in VIN verification and all homologation documentation required for UK and EU registrations. Our service includes tailored checklists for country-specific registration rules and guidance on accepted documents.
Is the Certificate of Conformity you provide accepted by vehicle registration authorities across the EU?
Our CoC is the manufacturer-issued Certificate of Conformity and is accepted by vehicle registration authorities across EU member states and the UK when submitted with the required supporting documents. If an authority raises an issue we assist directly until the document is accepted.
Do you offer a money-back or refund policy if the CoC is not accepted for import registration?
We provide clear acceptance terms: if a manufacturer-issued CoC we deliver is demonstrably rejected by the competent authority for a reason attributable to us, we will review and, where appropriate, offer remediation or a refund. Contact support with the authority rejection details.
How much does an urgent express CoC delivery cost and how to request it?
Express CoC delivery pricing depends on the manufacturer and the urgency level. To request expedited processing, choose "Urgent CoC delivery" in the contact form or email our compliance desk with your VIN and deadline for a precise quote.